1. GENERAL: These general conditions of sale come into force from the moment they are communicated. These general conditions are applicable to all sales made to our customers, and in no case can they be cancelled or replaced by different clauses stipulated in the orders. In order to give validity to any other contractual clause complementary to these, the express written acceptance by our company of said complementary clauses will be necessary. The products offered in our price list are aimed solely at companies and professionals in the sector registered in our archive.
2. PRICES: The taxes in force at any given time must be added to the prices listed in our rates. For each piece sold, the minimum billing surface area, the multiples used to calculate the squareness of each piece, the surcharges for dimensions, shapes and established manufacturing will be taken into account.
3. ORDERS: Orders must always be made in writing. If, exceptionally, the order is made verbally, the customer will be solely responsible for any errors that may occur. The buyer will be obliged to pay for the order from the moment the order is made. The cancellation or modification of an order by the customer will not be accepted by Cristalería Encinas if its preparation has already begun, and the customer will be responsible for the material used and the work carried out up to that moment.
4. PRODUCTS: Cristalería Encinas will not be liable for any breakages, accidents, damage or defects in the product caused by the use of unsuitable materials or materials of a quality inferior to that recommended by CITAV. Cristalería Encinas may inform the customer of the different product options available on the market, but the customer will be solely responsible for choosing the product. The appearance of the product supplied in different deliveries may show slight colour variations due to the mass of the glass itself or the molecular proportion of the applied layer.
5. DELIVERIES: The client is obliged to verify the perfect condition of the shipments, and consequently no payment will be made for any incident that is not reflected in the delivery note. The information on delivery times is indicative and not binding. Failure to comply with the delivery time does not authorize the client to request the termination of the contract or to request compensation for damages. Shipping: For deliveries with an amount of less than €100, €15 will be charged for shipping. Deliveries to worksite If delivery to worksite is requested, a minimum amount of €100 per delivery will be charged for this concept. Unloading assistance: The unloading task is the responsibility of the client. In the event that the use of unloading tools or the help of Cristalería Encinas operators is necessary, any breakages or accidents of any kind that may occur will be the exclusive responsibility of the client. Help with window installation with a crane: In the event that the client requests help with the installation of shop windows, this service will be billed separately (€75/hour) and breakages, as well as accidents of any kind, will be the exclusive responsibility of the client. It will be the client himself who must request the relevant permits (street closures, municipal permits, etc.).
6. WARRANTIES AND CLAIMS: In the case of material defects, the only obligation assumed by Cristalería Encinas under the warranty is limited to either replacing the product or returning the purchase price at its discretion. No claims will be accepted regarding assembly, disassembly, movement, labor, lifting elements, etc. The product warranty is limited to the cost price reflected in our invoice. We decline all responsibility for the items provided by the customer for manufacturing and we are not responsible for possible breakages during the manufacturing and transport process.
7. STANDS AND UNLOADING EQUIPMENT: The maintenance in good condition of the different equipment stored at the client’s premises or on the construction site is considered the responsibility of the client and he must ensure its return to our warehouse at his own expense or keep it at his own warehouse until our truck on route comes to pick it up. The client agrees to release the equipment and make it available to our truck within a maximum period of fifteen days from the date of delivery. After this period, the equipment will be considered sold and therefore invoiced to the client.
8. DELAYS IN PAYMENTS: The failure of the client to meet its payment obligations on their respective due dates will constitute a serious breach of the contract, in which case:
A) All amounts owed to Cristalería Encinas pending payment will be automatically considered due in advance and payable immediately.
B) Cristalería Encinas, S.L. will have the right to cancel pending orders.
C) A late payment interest corresponding to the legal interest rate increased by two points will be applied from the due date.
9. DISPUTES: Any disputes that may arise will be dealt with through the courts of Pozoblanco, with express waiver of any other jurisdiction.
10. DATABASES: In compliance with the provisions of Organic Law 15/1999 on the Protection of Personal Data and Royal Decree 1720/2007, we inform you that the data collected by CRISTALERIA ENCINAS S.L. for the purposes of accounting, tax and administrative management, as well as the sending of commercial, advertising and promotional communications, will be stored in a mixed file which is duly registered with the Spanish Data Protection Agency. You may, at any time, exercise your rights of access, rectification, cancellation and opposition to your personal data, as well as the right to revoke consent for any of the aforementioned purposes, by sending CRISTALERIA ENCINAS, S.L. a duly signed letter to the address P.O. Box 28 – 14400 Pozoblanco (Córdoba), clearly stating your contact details, and accompanying a document proving your identity.
